We hope you love your purchase but should you change your mind about your order we are happy to offer a full refund on the item(s) provided they are returned in the condition in which they were sent to you and provided the item is returned within 14 days, un-used and undamaged, in the original packaging with labels attached. We reserve the right to refuse the return if these conditions are not met. 

Consideration particularly needs to be given when purchasing vintage and secondhand items, they will naturally show more signs of wear consistent with age and use. More significant imperfections than expected tarnishes and blemishes will be specified. Please bear this in mind before you make a purchase. Should you require a more detailed report of condition for any of our vintage items please contact us directly.

Studio & Store cannot guarantee the future lifespan of previously used or refurbished items.

Unfortunately, some items are non-returnable. Made to order products and/or bespoke products. It will be clearly stated within in the product description section should the item be non-returnable. For any questions please feel free to contact us.

If you wish to return an item please first contact us at hello@studioandstore.com to let us know and to receive the return address detail. If returning an item by post you will then need to package it securely and make sure you include your name and order details. We recommend using a trackable shipping service as we cannot be responsible for returns lost in transit. Please note that we are unable to refund the cost of postage for either shipment to you nor returning the item/s back to us.

Once your return is received and inspected we will send you an email to notify you that we have received your returned item and if successful will refund the item via the original payment method minus any taxes and/or import duties.

In the unfortunate event of an item being received damaged or faulty we require notification with 7 days of you receiving the item. Please contact us at hello@studioandstore.com including images of both the item and its packaging.

This does not effect your statutory rights.